AI Powered Chatbots
Imagine a system that learns how to interact with your customers and is able to field most customer service interactions, 24 hours per day. This is now possible with AI powered chatbots. Starting with the most common customer service tasks the system is able to adapt with your business. As the technology grows we see this expanding to interactive bots collaborating in solution of the most complex business tasks. Contact us for a free demonstration and analysis of your current customer service model.
Speech recognition is employed in a host of applications ranging from traditional interactive voice response (IVR) systems to voice interface systems like Amazon's Echo device. Great strides have been made in advancing the accuracy and utility of these systems. There are many places where you might add speech recognition capabilites to your business. They are well suited to 24 hour telephony based self-service applications which permit customers to verify appointments, make requests, and similar functions. In conjunction with a system like Echo they can extend the utility of existing products and facilitate adoption and use of internet of things (IoT) devices.
We have extensive experience in the development of speech based systems and have conducted much research exploring the boundaries of speech recognition. We know what works and what doesn't. Our methodology permits rapid design of speech application prototypes for testing your ideas.
As speech recognition technology has advanced so have your options for deployment. Development, deployment, and maintenance can be surprisingly affordable. We can enhance speech implementations with text communication and mobile device features such as location reporting to expand the usefulness of your application.
Each person's voice is unique and is the basis for the use of speech characteristics in determining or verifying a person's identity. Voice biometrics works well as one part of a suite of identity verification procedures. It is possible to train a system to recognize an individual and later verify the identity of that same individual during normal interactions with an existing voice based system. You can use voice print analysis to reduce the number of identity confirmation steps in your identification protocol.
We have extensive experience in the development of voice biometric systems. Contact us to discuss whether voice biometrics is a suitable fit for your identification verification protocol.