This example is used to estimate the percentage of calls that are blocked per hour given a number of telephony ports available to handle those calls. This is useful for determining the number of lines needed in telephony applications. Adjustable parameters are the number of ports and average call length.

How To Run the Application

Our applications are written in Mathematica. Download a free player from http://www.wolfram.com/products/player/download.cgi - it will run on your choice of OS.

Install the Mathematica player.

Download the example from http://10squaredcorp.com/analysis/ErlangB.nbp
(NOTE: RIGHT/CTL CLICK THIS LINK AND SAVE THE FILE)

Start the player and open the nbp file you downloaded in step 3. (Hint: make sure that your file has the .nbp extension.)

Read the example and make adjustments for your products.

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